Refund and Returns Policy

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Effective Date: June 10, 2025

Last Updated: June 10, 2025

Thanks for choosing https://www.LVLUPMICRO.com, where we’re dedicated to bringing you high-quality, pesticide-free, freeze-dried microgreen powders. Your satisfaction is important to us. This policy outlines when and how we handle returns and refunds for your purchases.

General Refund & Return Conditions

All returns and refunds are subject to our review and approval. We may refuse a refund or return if the conditions in this policy aren’t met.

Proof of Purchase is Required: All refund or return requests need to include valid proof of purchase, like your order number or receipt.

No Refunds or Returns on Opened Items

For the safety, quality, and integrity of our food products, we cannot accept returns or issue refunds for any freeze-dried microgreen powder that has been opened, unsealed, or partially consumed.** Once the product’s is sold, we can no longer guarantee its purity or safety, and it cannot be resold.

  * Please double-check your order before opening any product packaging.

Eligibility for Refund/Return

We offer refunds or exchanges only under these specific conditions:

Product Defect: If you receive a microgreen powder that’s clearly defective (e.g., incorrect product sent, foreign material found, or quality issues that significantly deviate from our high standards), you might be eligible for a refund or replacement.

Reporting Period: You must tell us about any product defect within **14 days** of receiving your order.

Evidence Required: We’ll likely need clear photos or video of the defect. Sometimes, we might ask you to return the defective item for our inspection.

Shipping Damage: If your order arrives visibly damaged due to shipping, please report it to us right away.

Reporting Period: You must inform us about shipping damage within **48 hours** of delivery.

Evidence Required: We require clear photos of both the damaged packaging and the damaged product(s) so we can file a claim with the shipping carrier. Please don’t throw away any packaging or damaged items until we give you the go-ahead.

Non-Returnable / Non-Refundable Items (Beyond Opened Items)

Besides opened products, the following typically aren’t eligible for returns or refunds:

Any items not purchased directly from https://www.LVLUPMICRO.com.

How to Request a Return or Refund

To start a return or refund request for a product defect or shipping damage:

  • Contact Us: Email us at order@lvlupmicro.com within the reporting period mentioned above
  • Provide Details: Include your order number, a detailed description of the problem, and clear photos or video evidence of the defect or damage.
  • Await Instructions: Our customer service team will review your request and tell you what to do next. Please **do not send items back without our prior authorization.**

Return Shipping

If your return is approved because of a product defect or shipping damage, we’ll either provide you with a pre-paid shipping label or arrange for the item to be picked up.

If an item is returned without our prior approval, or if the return isn’t due to a defect or shipping damage, you’ll be responsible for the return shipping costs.

Refund Processing

Once we get your return (if applicable) and inspect it, we’ll send you an email to confirm receipt and notify you if your refund is approved or denied.

If approved, your refund will be processed. A credit will automatically be applied to your original payment method within **5-10 business days**. Keep in mind that it might take additional time for your bank or credit card company to post the refund.

Exchanges: If you opted for a replacement, we’ll ship the new item to you once the defective/damaged item has been processed.

Late or Missing Refunds (If Applicable)

If you haven’t received an approved refund yet:

  1. First, check your bank account again.
  2. Then, contact your credit card company; it often takes a bit before a refund is officially posted.
  3. Next, get in touch with your bank; there’s usually some processing time before a refund appears.
  4. If you’ve done all this and still haven’t seen your refund, please contact us at order@lvlupmicro.com.

Changes to This Policy

We might update this refund policy occasionally. Any changes will be effective immediately once they’re posted on our Site. Your continued use of the Site and purchase of our products means you accept the current Refund Policy.

Contact Us

If you have any questions about our Refund Policy, please reach out to us:

DFW VERTICAL FARMS, LLC

7800 Windrose Ave

Plano, TX 75024

Email: info@lvlupmicro.com

Hours of Operation: Mon-Fri: 8:00 AM – 4:00 PM CST

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